Le Service Client
Articles
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I will be absent when my order is delivered, what can I do?
If you are absent on the day of the Colissimo delivery, your order will be dropped off at your local post office. You will have 15 days to collect your order with your delivery notice and an identi...
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Which transporter is delivering my order?
Delivery will be made by the transporter Colissimo.
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Delivery costs
Delivery is not free for orders under 80€, except for delivery costs of 6,50€. For orders of 80€ or more, we offer free delivery.
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Delivery times
The delivery time is approximately 3 to 5 working days from the date of purchase of your order.
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Where do you deliver?
Deliveries are made in Metropolitan France only.
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How does a refund work?
After receipt and verification of the product(s), we will proceed the refund.The transaction time depends on the processing of the banking institutions.
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What should I do if the product I received is defective, damaged or broken?
Your product is still under warranty and is defective, please contact our customer service by e-mail at contact@gamin-tout-terrain.com. Please be sure to fill in the following information to facili...
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Where do I return my order?
You can return your product(s) in a standard package or by reusing the packaging in which your order was delivered. Please send the product(s) to the following address: Gamin Tout Terrain c/o Malhe...
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Return and refund
You have 14 days after receiving your order to make a return request.It is important to note that you will be responsible for the return shipping costs. To make a return request, please contact our...
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Baby Brezza: my formula is not listed on the site, what should i do?
If you have any requests, please contact our customer service by email: contact@gamin-tout-terrain.com. Be sure to have the following information in hand to facilitate the processing of your reques...